F.A.Q.
What is your billing policy?
We charge the price of the jigsaw puzzle plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with Music Nerd Tees is safe! Through PayPal we accept PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".
Where do your jigsaw puzzles ship from?
Depending on your order we will ship from one of our facilities in Toronto, Canada or New York State.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
What is the average wait time?
Our jigsaw puzzles are made-to-order, so there is some time required to print and prepare it for shipping. All puzzles will be processed and sent for shipping in two to three business days after you place your order.
The average wait times are vary for each country. We ship USPS and people in the U.S. should expect their puzzle at their door 3-5 business days after ordering RUSH service and 5-8 business days STANDARD.
What is your return policy?
Buyers are responsible for returning any jigsaw puzzles that are defective in original packaging and in new condition. You will be refunded 100% for the jigsaw puzzle (excluding shipping costs). We can only offer a 100% refund for defective orders because we are a custom order shop. We can take back puzzles that you simply want to return with a $7 restocking fee. Music Nerd tees offers a 100% satisifaction guaranteed return policy. Please email musicnerdtees@gmail.com for an RMA number and the address to which your puzzle should be returned. Upon receipt, Music Nerd Tees will refund your purchase.
